Refunds & Returns

We love our customers. You are our highest priority.

Your purchase of goods will be subject to certain consumer laws. These laws provide you with certain rights that cannot be excluded. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot by law be excluded, restricted or modified.

If you receive a damaged item or if you would like a refund, exchange or store credit for any reason, you can get that under way in minutes by creating a prepaid return label at returns.slip.com.

Products marked FINAL SALE

Products marked FINAL SALE at the time of sale will not be eligible for a refund unless faulty or defective. This policy does not affect your statutory rights or consumer law rights that cannot be excluded or limited by law.

Purchases made on Amazon.com

Slip exclusively authorises Fortress Brand to resell Slip products on Amazon.com. We take all measures to ensure that Slip products sold on Amazon.com are authentic and meet our stringent quality control standards.

Slip offers a 45 day money back guarantee that will not apply for sales on Amazon.com without valid proof of purchase from Fortress Brand.

You can contact us and one of our friendly staff will get back to you ASAP.