Frequently Asked Questions
WHAT IS SLIPSILK™? +
Slipsilk™ is specially-commissioned and made to our exacting standards, developed and refined over ten years to provide the ultimate combination of shine, thickness, softness and durability. We use the highest grade (6A) long fiber mulberry silk, with a thickness of 22 momme and enforce the strictest quality guidelines, including non toxic dyes.
Slipsilk™ has been scientifically tested by an independent third-party lab and shown to significantly reduce friction and absorb significantly less face cream. *Compared to widely-available cotton pillowcases with a 220-360 thread count.
WHY SLEEP ON A SLIPSILK™ PILLOWCASE INSTEAD OF COTTON OR SATIN? +
Traditional pillowcases don't 'slip' causing damage to hair and delicate facial skin. Slipsilk™ allows your skin to glide, whereas cotton scratches and tugs on delicate facial skin, resulting in premature stretching and sleep-creases. Synthetic satin is a poor petroleum based substitute for real silk.
Read more about the benefits of sleeping on a slipsilk™ pillowcase in the benefits section.
HOW DO I CARE FOR MY SLIP™ SILK PILLOWCASE? +
Traditionally, silk is hand wash and dry clean only. Ours are of the highest quality so they are machine washable, but they are still silk and need as much care as we can give them.
ALWAYS use a ph neutral liquid detergent and/or fabric softener. Silk is a natural fibre and washing in a solution that’s too acidic or alkaline can cause the silk to harden in a single wash. If you can't find a detergent that specifies ph level then just go for one that specifies silk. Do not use bleach products.
Another important factor is water temperature. Even just slightly above 30 degrees Centigrade or 85 degrees Fahrenheit can change silk dramatically. The safest method if your machine doesn't specify exact heat settings is either cold or just one level above cold.
A delicates bag is optional, depending on your washing machine and whether or not it tends to grab items and tear them.
If you wish to maximise the life of your pillowcase, hand washing is the ultimate method.
The gentler you wash your slip™ pillowcase, the longer it will keep its sheen. The shinier it is, the better it will 'slip,' which is one of the benefits to its health and beauty qualities.
The same goes for drying your pillowcase, do not place in tumble dryer.
In other words, the better you care for your slip™ pure silk pillowcase, the better it will care for you.
WHY SLIP™? AREN’T ALL SILK PILLOWCASES THE SAME? +
All silk pillowcases are not created equal. Watch out for toxic dyes and false claims of momme (fabric weight/thickness).
The founders of slip™ have personally travelled the world in search of the very best silk money can buy. We work closely with our suppliers to ensure that fair workplace practices are enforced and that only the highest quality materials are used. Made from pure mulberry silk with a thickness of 22 momme, slip™ pure silk pillowcases are the very best available anywhere in the world.
Beware of imitations.
HOW LONG HAS SLIP™ BEEN IN THE SILK INDUSTRY? +
Slip™ was founded in 2004. We are a family owned and operated business. Quality and customer service are our top priorities. After ten years of supplying hundreds of stockists across our home country of Australia, we are very excited to now be supplying the world.
DO YOU USE NON-TOXIC DYES? +
Absolutely. We work very closely with our suppliers to ensure that they meet the very stringent international Oeko-Tex® Standard 100.
Sadly the same can not be said for other silk suppliers. If you purchase a cheaper silk pillowcase online or in-store, you may not know what you’re really buying.
We work with one of the largest and longest running silk suppliers in the world. They take great pride in the quality of silk they produce.
It is with silk as it is with many things in life; you get what you pay for.
WHAT’S THE DIFFERENCE BETWEEN A SATIN PILLOWCASE AND A SILK PILLOWCASE? +
Technically, ‘satin’ isn’t a fabric; it’s a finish. The term ‘satin pillowcase’ is a misleading abbreviation that has occurred over the years, which generally means synthetic satin pillowcase. Synthetic satin (e.g. polyester) may feel nice and soft in your hand, but after an 8 hour sleep your hair and facial skin can really feel the difference.
Silk is a natural fibre, whereas ‘satin’ is petroleum based. It’s thinner, rougher and it ‘sweats’, essentially negating the benefits. Slipsilk™ pillowcases have a charmeuse finish, which is similar to a satin finish, but superior for the purposes of a silk pillowcase in that it’s a bit softer and breathes better.
You can tell if it’s a genuine slipsilk™ pillowcase because as well as the signature slip™ embroidery, it doesn’t have that fake, super-shiny, reflective synthetic satin look.
WHAT IS A MOMME? +
Momme is an old imperial measurement indicating the weight of the silk. The thicker or heavier the silk, the more it drapes, the softer it feels and the longer it lasts.
Unfortunately, less reputable suppliers measure the momme at different stages during the production process, rather than at the end. In other words, they claim a certain momme count but it’s false.
Slip™ customers have remarked time and again how amazed they are by the difference. We guarantee our measurement of 22 momme.
WHAT SIZE IS A SLIP™ SILK PILLOWCASE? +
Slip™ pillowcases are available in two sizes. We have a standard international/queen size of 20” x 30” (51cm x 76cm) and a king size of 20" x 36" (51cm x 91cm). While we’d like to cater to everyone’s needs, these sizes are the most popular across all international markets.
If you would like to see us include a different size in our range, please feel free to contact us. Our company has grown over the years in direct response to customer feedback.
WHAT IF I WANT TO SEND A SLIP™ PILLOWCASE OR EYE MASK AS A GIFT? +
We use a packing slip with no monetary value listed, so gift recipients don't see the cost of goods.
HOW OFTEN DO YOU SHIP? +
We operate on the premise that our customers want their product as quickly as we do when we shop online i.e. ASAP!
We’re constantly working with the biggest and the best logistics companies in the world in order to offer our customers exactly that.
For details, refer to our Shipping Policy page.
WHO CAN SLEEP ON A SLIP™ PURE SILK PILLOWCASE? +
Anyone with a head and a pillow!
Kids, mothers, fathers, grandmas, celebrities and everyone in between love sleeping on a slip™ pillowcase.
We are very proud of our loyal slip™ squad, some of whom have been sleeping on slip™ pillowcases since 2004!
HOW DO I BECOME A STOCKIST? +
We’d love to hear from you. Contact us to find out more at email@example.com
DO YOU GIFT WRAP? +
We’re unable to offer gift wrapping at this time, however slip™ pillowcases do come packaged in a lovely gift box and make the perfect present.